The following terms and conditions govern use of the Flightfox website and content, services and products available at or through the website, including, but not limited to, Flightfox.com and its sub-domains, (together, the "Website"). The Website is owned and operated by Flightfox, Inc. (“Flightfox”). The Website is offered subject to your acceptance without modification of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published (collectively, the “Agreement”).
Please read this Agreement carefully before using the Website. By accessing or using any part of the Website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.
On Flightfox, travel consultants (the "Experts") build travel itineraries in exchange for service fees. Depending on the selected options, the customer may be asked to pay the fee upfront for services rendered or later if they beat the customer's best quote.
Your expert is 100% on your side, but we now offer price guarantees to give you confidence in your expert's abilities. However, to avoid abuse, the guarantees must be strict. If your expert satisfies the guarantee, you will be charged the full fee with no refund available.
If a refund is approved, we only refund a maximum of your fee for that trip. We do not insure or reimburse airfares, airline fees, taxes or any other charges. We highly suggest purchasing travel insurance to protect against mistakes, misadventure and misfortune.
As you browse Flightfox, cookies will be placed on your computer to help us collection information to make your experience better and to make Flightfox better. You can disallow these cookies by adjusting the appropriate settings in your browser.
Cookies help us identify you. When you load a new page or return to the site, cookies help us sign you in automatically. They also help make your experience better by storing temporary information that you don't have to type again.
We use various services for analytics and advertising that also store cookies on your computer. These services help us learn about Flightfox and attract new users to Flightfox. We use these services to make Flightfox better for everyone.
You can update your personal information at any time on your profile page. This includes your name, email, password, and depending on your account type, any personal and other identifying information.
Under no circumstance will we sell your information to third parties. Your information and session are protected by a secure connection and we use all reasonable efforts to protect our servers and your information transmission.
Payment processing services for experts on Flightfox are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as an expert, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Flightfox enabling payment processing services through Stripe, you agree to provide Flightfox accurate and complete information about you, and you authorize Flightfox to share it and transaction information related to your use of the payment processing services provided by Stripe.
Flightfox reserves the right, at its sole discretion, to modify any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Flightfox may also, in the future, offer new features and/or services, which shall be subject to the terms and conditions of this Agreement.
Flightfox may terminate your access to the Website at any time, with or without cause or notice, effective immediately. If you wish to terminate this Agreement or your Flightfox account, you may simply discontinue using the Website. All provisions of this Agreement, which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
The Website is provided “as is”. Flightfox and its associates hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Flightfox nor its associates, make any warranty that access to the Website will be continuous or uninterrupted. You understand you use the Website at your own discretion and risk.
In no event will Flightfox, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Flightfox under this agreement. Flightfox shall have no liability for any failure or delay due to matters beyond their reasonable control.
You represent and warrant that (i) your use of the Website will be in strict accordance with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside) and (ii) your use will not infringe or misappropriate the intellectual property rights of any third party.
By submitting any information ("Content") to Flightfox for inclusion on the Website, you grant Flightfox a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content for the purposes of travel advice, marketing, sales, and data analysis. If you want Content removed, Flightfox will assess the impact on the system and the time involved and remove content at will at its own full discretion. By submitting Content, you represent and warrant that it does not infringe proprietary rights or licenses.
You indemnify and hold harmless Flightfox, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.